IED Training Solutions first came to the attention of our West Midlands-based senior management team following the successful delivery of a range of courses to our Dundee operation, XPlore Dundee. The IED team had also provided an XPlore Dundee bus driver with much-needed wellbeing support through its bespoke Trauma Stress Management programme following a fatal accident involving a pedestrian.

National Express commissioned IED to provide a comprehensive independent security review of National Express Bus, National Express Coach, West Midlands Tram, Victoria Coach Station London and all its human resource processes. IED’s findings and subsequent report were key to informing our risk management and emergency planning contingency.

IED designed and developed a training course for our senior managers, supervisors, inspectors and site safety officers, addressing key issues such as safety, security and employee health and wellbeing.  The outcome was the tailored two-day Managing Workplace and Transport Health and Safety course, which took just eight months from conception to gain full IOSH approval.The first IOSH-approved course specific to the bus and coach industry, it is an extremely useful tool for our entire workforce, as well as other operators across the country. The course fits in well with our company values, which put safety at the top of the agenda, and will be much easier for our employees to understand and translate into a work situation.  IED have put a lot of work into this for us and we are extremely pleased with the results of this partnership. To date, more than 200 employees have attended the course, which has ensured that National Express remains at the forefront of health and safety commitment and innovation. 

Go South Coast puts its colleagues at the forefront of business; we simply could not operate without the hundreds of employees that carry out frontline tasks 24 hours a day, 365 days a year. When they find themselves in traumatic situations, it is vital that we have a robust wellbeing strategy in place.

Over the last couple of years, we have had two particularly distressing traffic-related incidents directly involving employees, who subsequently received support from IED Training Solutions and their Trauma Stress Management programme.

The help given by Ian and his team to our colleagues was immeasurable, and both still use the coping strategies that were discussed to ensure they maintain a positive mental outlook. They have returned to full working capacity which has helped to strengthen the positive wellbeing culture that exists in the business.

Additional training by the IED team has allowed us to expand upon what we have learned by putting in place trauma stress management networks, allowing us to help colleagues who find themselves in traumatic situations.

I first heard about IED Training Solutions from a colleague who knew Ian from having served with him in the Royal Marines. Having reviewed the company website, IED appeared to provide courses applicable to the needs of IES Callenberg, such as first aid, CPR and AED. The IOSH Managing Safely training was also of extreme interest.  

As a company, we realise that our personnel are our greatest assets and therefore we strive to develop their skills through training whenever possible. Safety is paramount in the industry and our clients demand the highest level of awareness and standards.

IED provides a pragmatic and credible approach and they are a very well organised company.  Most impressively, their instructors have a wealth of experience and in-depth knowledge in their field of expertise. They draw upon their own ‘real life’ experiences and use these as relevant examples throughout the course, which helped our understanding of the subject. They were also very thought-provoking, which helped ensure the level of attention the IOSH course demands.

The feedback from our team has always been very positive – we have thoroughly enjoyed our time on the course, especially IOSH Managing Safely. Ian is extremely well organised, methodical and knowledgeable in how he delivers the course content and offers the correct level of support throughout. All our candidates passed the training and gained the relevant certification.

IED Training Solutions provided The Gamekeepers’ Welfare Trust with a comprehensive service, building a tailored course (STAG) and delivering to delegates in sporting estates throughout the country with total professionalism.

Ian and his colleagues provided a unique approach which engendered concentration, respect and an assimilation of information and positive feedback that was above any expectations.

We would not hesitate to recommend the IED team in any setting or to any audience; adapting to particular circumstances and delivering practical tips and information is what they do in spades.Individuals who undertake the STAG Training believe they can do it – whether that be mental wellbeing, health and safety awareness or leadership and communication. Above all, they leave with a strong and enduring resilience!

IED Training Solutions supplied informal mental health first aid learning sessions, as well as more structured refresher and Level 2 mental health first aid courses to a wide and diverse population in BHGE Montrose. 

We have a growing awareness and capability in this area to address our needs both in the workplace and in support of wider issues. The training provided by the IED team provided a realism and depth of currency to the topic that has developed and energised the site teams. A focus element of our wellbeing programme, IED Training Solutions has significantly added value to site capability.  

I have called on IED Training Solution’s expertise several times over the last few years and would gladly do so again. They have assisted us with various aspects of training, from first aid at work training to fire marshal training, along with IOSH working safely and managing safely course. No project is too big or small for them, and they always provide a first-class service. 

Ian and the team at IED Training Solutions have successfully delivered both in-house and off-site training for Binn Group. The training has been of a particularly high standard and all our successful IOSH students have enjoyed the style, pace and professionalism that IED provides.

I have never had such consistently good feedback from colleagues - from managers to advisers - about external training providers as I have had for IED Training Solutions.

We have worked with the IED team for more than three years and they are always dynamic, professional, and consistent. I find them very flexible; when we need bespoke programmes delivered, they always find a way to make it happen.